The Operations Specialist plays an essential role in our Trading Card Game store, specializing in the organization, inventory management, and distribution of trading card games and related products. This position involves a wide range of tasks, including maintaining precise inventory records and ensuring orders are packed and shipped with accuracy and care.

Responsibilities:

• Perform daily picking and restocking of Trading Card Game singles, ensuring accurate alignment between physical and digital inventory.
• Prepare and package orders efficiently.
• Inspect orders for discrepancies prior to shipment.
• Manage special customer requests, notes, and product returns.
• Collaborate with the team to achieve targets related to service level agreements.
• Conduct regular quality assurance checks and audits within the proprietary inventory system, including sorting cards by set and title multiple times a day.
• Assist in processing, auditing, and restocking various inventory items.
• Handle incoming product releases efficiently.
• Provide outstanding customer service to vendors, mail carriers, and internal departments.
• Utilize Shopify's inventory management feature for inventory management.
• Maintain a safe and efficient work environment by adhering to the Store's safety regulations and keeping work areas organized and clean.
• Develop and maintain expertise in various Trading Card Game products and gameplay.
• Participate in team meetings, projects, and continuous improvement initiatives as assigned.
• Work effectively both collaboratively and independently to solve problems and identify solutions.
• Perform additional duties as assigned, contributing to the overall success of the store.

Qualifications:

• At least Senior High School graduate.
• Basic Math proficiency.
• Willingness to work overtime when necessary.
• Familiarity with electronic inventory management systems and the MS Office suite.
• Strong verbal and written communication abilities to engage effectively with various stakeholders.
• Strong attention to detail, with a track record of performing repetitive tasks accurately and efficiently.
• Outstanding time management and organizational abilities, capable of handling multiple tasks simultaneously.
• A positive work ethic and a self-driven attitude focused on continuous performance enhancement.
• Adaptability to a fast-paced warehouse environment and a readiness to learn new tasks and procedures.

Physical Requirements:

• Ability to stand and work on hard surfaces for extended periods, potentially up to 8 hours a day.
• Frequent wrist flexion and extension due to repetitive motions.
• Occasional need for squatting, kneeling, bending, stooping, reaching, and twisting at the waist.
• Ability to occasionally lift up to 10 kilograms as needed.

Location / Work Schedule:

• Cubao, Quezon City
• On-site
• Wednesday-Sunday: 1pm-10pm